I had a phone line issue, caused by BT themselves (or rather a representative of yourselves, openreach, or their delegates) .
I've been a bit lax in chasing the refund, I first logged the fault on 21st March and I think it was eventually fixed on the 5th April. The fault however occured about 5 days prior, but I didn't log it as I went away.
So there are two issues:
1. Why have I been forced to chase up my own refund? The amount given is £5.xx to come off my next bill in June.
2. The reason it took a while to fix is because somebody has disconnected my phone line at the internal cabinet in my building, so I had to arrange access to my property to allow the engineer to fathom out what cables where actually mine. "A fellow engineer with a clumsy size 10 boot" was how it was described to me. I have no doubt that it was accidental and that it went unnoticed by the engineer at the time.
Seeing as it was a BT engineer (or delegate) that caused this in the first place, so I was therefore denied service, I feel that I should be entitled to a refund from the period when I first logged this issue.
Thank you for pointing out that link. They have given me a £10 good will deduction from my next bill, why they couldn't have just sorted this out properly when I was on the phone earlier this morning I will never know.