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Message 1 of 2

Not eligible for Cashback?



I placed an order for BT broadband which included a Mastercard cashback card on 14th May. My broadband was set up on the 26th May and has been up and running ever since.


I went on to claim my reward yesterday via the link i was told to use and there was a picture of the mastercard that when i clicked on to claim my reward it said it could not be processed at this time. 


When i went back to try the link today it now says: 



You are not eligible to claim a reward, please see FAQs for more information


I checked the FAQ's and am confident that I fulfill all the conditions for the reward


Please can you help sort this. 



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Message 2 of 2

Re: Not eligible for Cashback?

Hi @Jecca16 welcome to the forum and thanks for posting, I'm sorry to see you're having problems claiming your reward card. If you get in touch with the reward card team on this link they'll be able to look into this for you. 

Community ModeratorNeilO
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