cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Jecca16
Newbie
124 Views
Message 1 of 2

Not eligible for Cashback?

Hi,

 

I placed an order for BT broadband which included a Mastercard cashback card on 14th May. My broadband was set up on the 26th May and has been up and running ever since.

 

I went on to claim my reward yesterday via the link i was told to use and there was a picture of the mastercard that when i clicked on to claim my reward it said it could not be processed at this time. 

 

When i went back to try the link today it now says: 

 

 

You are not eligible to claim a reward, please see FAQs for more information

 

I checked the FAQ's and am confident that I fulfill all the conditions for the reward

 

Please can you help sort this. 

 

 

Tags (2)
0 Ratings
1 REPLY 1
Moderator
Moderator
118 Views
Message 2 of 2

Re: Not eligible for Cashback?

Hi @Jecca16 welcome to the forum and thanks for posting, I'm sorry to see you're having problems claiming your reward card. If you get in touch with the reward card team on this link they'll be able to look into this for you. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings