04-03-2012 21h30 - edited 04-03-2012 21h43
Like most people I budget my Money from week to week, Most my direct debit's and standing orders go out at the end of the month and they are usually on the day they say. Sadly my income is paid to me at end of the month and doesn't show on my bank balance till the 2 or 3rd working day of the month.
Last month (Feb 29th) BT took four times the amount out of my acount by adding a 1 in front of the amount they should of taken i.e. £139.67 instead of £39.67. Okay they made a slight annoying mistake, but for me this was very bad as my mortgage didnt get paid got extra bank charges because of this. And after an hour conversation with a person from another country im looking at 5 - 10 days to find out why and hopefully have the money credited to my BT account.
Now, why so long to take a look at this? and why isnt it being refunded to my bank account?
Now if im not wrong im sure this is stealing and gaining interest from me, how often does this happen? does it happen more often than they like to say, extra £100 off 100 accounts out of a few million customers makes you think how much interest they make.
Not a happy chap
Extra added: Forgot to add I upgraded begining of feb 2012 from option 1 broadband to option 3 and I have just seen other people with the same problems
on 04-03-2012 21h43
04-03-2012 22h00 - edited 04-03-2012 22h18
Thanks for answering quickly, but im sure if you went to a shop and bought something for £5.00 and they took £20.00 off you and you did not get any change, you would say "oh I think you made a mistake there, may i have my change of £20.00 please" and they say "no sorry, it will take 5 to 10 days to process and find out why i took the extra off you", "Sorry", "bye" Im sure you would want to find out more about this. Would you call or ask to speak to a manager, or ask to speak to someone thats not reading off there screen of instructions, perhaps maybe someone in your own country who can speak english and can understand someone with a welsh, scottish, geordie or cockney accent, or would you go round to the police station to tell them whats happened if your problem wasn't rectified in the shop. Taking £1, £5 or £100 and not repaying to me is stealing.
all the best
By the way I've just mistakingly taken your car from outside, I'll bring it back in a few days. Many Thanks, Bye.
on 04-03-2012 22h34
did you check your bill to see if there are any unusual charges being made on your account maybe for changing options as suggested by webby?
I would appear that you like many others do not check the bill when you receive the email from BT (assuming you are paperless billing) either because you are to busy or again assume it will be ok. However had you checked the bill and realised the amount was wrong or there was an item your did not agree with then you could have queried it before any amount was taken from your account
a lesson for us all I think
on 04-03-2012 22h46
04-03-2012 22h49 - edited 04-03-2012 22h54
Why do people assume everyone is stupid, yes i had my bill off bt, thankyou, for £39.67 on the 19th Feb, only for checking my own bank balance as i do at the end of the month I noticed the extra £100.00 taken out on the 28th of feb.
And yes always check your bills and cross them off with your bank statement monthly, this is how I found out on Friday 2nd, prob a bit late posting here but this is just a bt forum where discussions take place non urgently and to steam off your problems to have other peoples answers.
all the best
I.T. PC Designer/Engineer, Web Designer, Programmer of Windows & Linux
on 04-03-2012 22h58
Anyway main thing I wanted to know is
why so long to take a look at this? and why isnt it being refunded to my bank account?
on 04-03-2012 22h59
on 05-03-2012 1h47
Mitherson wrote:snippedAnd after an hour conversation with a person from another country im looking at 5 - 10 days to find out why and hopefully have the money credited to my BT account.
It may of been better to have used the billing live chat facility. For future reference you can find it at the top of the billing section on these forums - http://community.bt.com/t5/Bills-Call-Packages/bd-p/Billqueries
on 05-03-2012 4h34
Sadly my income is paid to me at end of the month and doesn't show on my bank balance till the 2 or 3rd working day of the month.
The issue of BT's mistake has been covered, but there are a couple of points about this statement.
If this is wages or salary you are entitled to have access to the money on the payday specified in your contract of employment. You may need to take this up with your employer, particularly if regular late payment is causing difficulties with payment of bills.
While direct debits tend to be taken at the beginning of the month, some organisations offer some flexibility so that they can be coordinated with receipt of income. For example, the last day of the month with BT is not helpful if you are receiving income some days later. Did you know that you can change the date yourself? Go to MyBT (link at the top of this page) > My bills and payments > Manage your payments > Change regular payments > Change payment details. Or you could do it via Live Chat.