My install time was between 8 am till 1pm.
Since last night I have received multiple text messages from Openreach saying everything was in hand and progressing.
What utter bull **bleep**!
Up until 10:30 I was told by text by Openreach that an engineer was on his way.
Even giving me his name and mobile number.
Then at 1pm I was texted that my install was completed, amazing really as no engineer had attended and there was no dial tone and the router was flashing purple!!
So I rang the engineer who stated that he had returned the job back to Openreach at 8am as his windscreen had been smashed, wow! I may have believed him apart from one thing.....
They used this same exact excuse with me before!!!!!
So the I rang BT and even they thought the job was complete.
After a wait and a call back, it has been re-scheduled for this coming Wednesday.
BT you need to have a new way of communicating with Openreach as they are a lying bunch.
Fingers crossed for Wednesday but I am not betting on it.
Did you move back to BT, or are you still with BT as in 2014, and just moved house?