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Ian2011
Aspiring Contributor
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Message 1 of 3

Not received Free Gift Email for Samsung Tablet.

I was told I would receive an email about how to get my free gift after 14 days of service activation. It has now been 16 days and I'm still yet to receive any email. 

Any help would be appreciated. 

 

Thanks. 

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RobbieMac
Moderator
Moderator
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Message 2 of 3

Re: Not received Free Gift Email for Samsung Tablet.

Hi @Ian2011 

Thanks for your post and welcome back to the Community.

I'm sorry for the conflicting info you received.  It's actually after 30 days following activation that the code is sent to your email with steps on how you can claim for your free tech gift.

Please hold off until after this time and it'll be emailed to you.  If you are having problems feel free to post back and we can give you a hand at that stage.

Cheers,

Robbie

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Ian2011
Aspiring Contributor
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Message 3 of 3

Re: Not received Free Gift Email for Samsung Tablet.

I've just been going through other posts on this forum and it seems there is a huge problem with miscommunication in regards to free gift emails. Same goes for customer support when calling BT. Some say it's 14 days and some say it's 30, I read somewhere it can take up to 46 days?!?!

Why so long to send out a simple email? I thought 14 days was a while to wait for a basic email, why does it take a whole month to send an email?

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