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ChrisSowerby
Beginner
2,144 Views
Message 1 of 8

Not received Free JBL Headphones

Hi, I purchased a SIM Only package on the 26th August 2019 with the promise of a free JBL Headphones gadget after the 30 day cooling off period.

I received an initial email a few days after the purchase stating that once the 30 days had passed, the headphones would be posted automatically and there would be no need for me to do anything.

It's now coming to the end of September and I still haven't received any further emails on how to claim the headphones. Is there a way that this can be chased up? 

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7 REPLIES 7
RobbieMac
Moderator
Moderator
2,135 Views
Message 2 of 8

Re: Not received Free JBL Headphones

Hi @ChrisSowerby 

Welcome to the Community and thanks for your post!

Sorry that you haven't received your free JBL headphones that were included in the package you signed up to.  Have a look in your junk email folder and if there is no update you can get in touch with us and we will check this out.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Hproject996
Beginner
2,124 Views
Message 3 of 8

Re: Not received Free JBL Headphones

Live chat works wonders .

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ChrisSowerby
Beginner
2,122 Views
Message 4 of 8

Re: Not received Free JBL Headphones

Live chat doesn't exist anymore 👍
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Hproject996
Beginner
2,119 Views
Message 5 of 8

Re: Not received Free JBL Headphones

.....oh ... i used it the other day to sort  out my soundbar. On tuesday I think it was, have they taken it off now? It was a good service ...

Hope you get your ear phones 🤘

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Matt-S
Moderator-Retired
2,063 Views
Message 6 of 8

Re: Not received Free JBL Headphones

Hi @ChrisSowerby,

Thanks for taking the time to send us in your account information.

Sorry about the delay in getting your JBL speaker sent out to you. I have raised this with our Gifts team and I will follow up with you as soon as I hear back from them. They work cases in the order received and it can take up 5 working days for a case to be picked up.

As soon as I know more I will let you know.

Matt

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Matt-S
Moderator-Retired
2,037 Views
Message 7 of 8

Re: Not received Free JBL Headphones

Hi @ChrisSowerby,

The BT Shop has just gotten back and your JBL speakers will be dispatched by 09/10/2019 and you will receive an email letting you know when they have been dispatched. 

Can you let me know on here once they are received? 

Matt

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Matt-S
Moderator-Retired
2,009 Views
Message 8 of 8

Re: Not received Free JBL Headphones

Hi @ChrisSowerby,

Just a quick message to see if the JBL speaker has arrived?

I have also sent you a private message just encase you miss this post.

Matt

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