cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
stevetheadi
Beginner
1,394 Views
Message 1 of 9

Not received Reward card, no response to emails

Go to solution

Hi

this is for the attention of the moderators (or anyone else who can help!)

My BT broadband was activated on 26th April and I claimed my Reward card on 7th May.

It's well overdue and I've had no response to emails sent to the Rewards team.

What should I do now?

 

Tags (1)
0 Ratings
Reply
8 REPLIES 8
JohnC2
Moderator
Moderator
1,367 Views
Message 2 of 9

Re: Not received Reward card, no response to emails

Go to solution

Hi @stevetheadi Sorry that you have not received your reward card yet and had no response when you have tried to chase this.

We will be happy to chase this up for if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

0 Ratings
Reply
JohnC2
Moderator
Moderator
1,341 Views
Message 3 of 9

Re: Not received Reward card, no response to emails

Go to solution

Hi @stevetheadi Thanks for sending over your details.

I've contacted the promotions team to check on delivery of your reward card and also taken over the emails you sent to chase your reward so that only I will be getting back to you.

I'll update you as soon as I hear back from them.

Cheers
John

0 Ratings
Reply
stevetheadi
Beginner
1,325 Views
Message 4 of 9

Re: Not received Reward card, no response to emails

Go to solution
Thanks John, much appreciated.
0 Ratings
Reply
stevetheadi
Beginner
1,304 Views
Message 5 of 9

Re: Not received Reward card, no response to emails

Go to solution

Hi John

any news on my Reward card yet?

0 Ratings
Reply
JohnC2
Moderator
Moderator
1,288 Views
Message 6 of 9

Re: Not received Reward card, no response to emails

Go to solution

Hi @stevetheadi I've had an update from the promotions team. They have apologised that you have not received your reward card. They have manually ordered your reward card now and this will take a further 30 days but it is organised now. Please post back and let me know when you have received the reward and if you haven't received it within the 30 days let me know and I will chase again.

Cheers
John

0 Ratings
Reply
stevetheadi
Beginner
1,284 Views
Message 7 of 9

Re: Not received Reward card, no response to emails

Go to solution

Thanks John. I'm grateful for your help.

0 Ratings
Reply
stevetheadi
Beginner
1,266 Views
Message 8 of 9

Re: Not received Reward card, no response to emails

Go to solution

Hi John

I received the Reward card today.

Many thanks for your help, much appreciated.

0 Ratings
Reply
JohnC2
Moderator
Moderator
1,259 Views
Message 9 of 9

Re: Not received Reward card, no response to emails

Go to solution

Hi @stevetheadi That's great news and thanks for posting back to let me know.

Cheers
John

0 Ratings
Reply