Not received Reward card, no response to emails

[stevetheadi]

Hi

this is for the attention of the moderators (or anyone else who can help!)

My BT broadband was activated on 26th April and I claimed my Reward card on 7th May.

It's well overdue and I've had no response to emails sent to the Rewards team.

What should I do now?

[JohnC2]

Hi @stevetheadi Sorry that you have not received your reward card yet and had no response when you have tried to chase this.

We will be happy to chase this up for if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

[JohnC2]

Hi @stevetheadi Thanks for sending over your details.

I've contacted the promotions team to check on delivery of your reward card and also taken over the emails you sent to chase your reward so that only I will be getting back to you.

I'll update you as soon as I hear back from them.

Cheers
John

[stevetheadi]

Thanks John, much appreciated.

[stevetheadi]

Hi John

any news on my Reward card yet?

[JohnC2]

Hi @stevetheadi I've had an update from the promotions team. They have apologised that you have not received your reward card. They have manually ordered your reward card now and this will take a further 30 days but it is organised now. Please post back and let me know when you have received the reward and if you haven't received it within the 30 days let me know and I will chase again.

Cheers
John

[stevetheadi]

Thanks John. I'm grateful for your help.

[stevetheadi · Accepted solution]

Hi John

I received the Reward card today.

Many thanks for your help, much appreciated.

[JohnC2]

Hi @stevetheadi That's great news and thanks for posting back to let me know.

Cheers
John