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12341
Newbie
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Message 1 of 2

Not receiving my refund after being wrongly charged after moving out

i moved out in Aug 2016, cancelled by service a month before as i was supposed to. This was not recorded properly in the system. I was charged for another 2 months before i noticed. I called up and sort it out with customer service. They agree they will refund me - the money never came. A few months ago, i called again and after trying to explaining the situation to 3 different people, they finally found the records of all my previous calls. It was agreed that i will receive a refund and there will be a delay but months have passed AGAIN and still nothing. 


This is an absolute disgrace. If this matter is not resolved shortly, i will file for a formal complaint and a small court claim.

 

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Moderator
Moderator
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Message 2 of 2

Re: Not receiving my refund after being wrongly charged after moving out

Hi @12341 and welcome.

 

I'm so sorry it's taking so long to get your refund sorted. I can help. Can you please drop me over an email with the details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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