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Anthonycoll123
Beginner
481 Views
Message 1 of 6

Not recieved activation code for bt reward card

Hi. I have received my bt reward card this morning and trying to activate it on the pure card website. 

I haven't received the activation code. I have checked the spam inbox and still nothing. I have tried doing it a few times but still no activation code has been sent.

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Not recieved activation code for bt reward card

@Anthonycoll123 

How long ago was your broadband service activated?

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Anthonycoll123
Beginner
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Message 3 of 6

Re: Not recieved activation code for bt reward card

It was the mobile plan that I got the bt reward card with. That was activated about 3 or 4 weeks ago. I've already got the bt reward card but not getting emails with the activation code when I do it on the pure card website 

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Matt-S
Moderator-Retired
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Message 4 of 6

Re: Not recieved activation code for bt reward card

Hi @Anthonycoll123,

Welcome to the Community and thanks for taking the time to post. 

Sorry to hear you are having problems activating your reward card.

Can you double-check your junk mail folder to make sure the activation email has not gone in there?

If you are still unable to activate your card then you will need to speak to Purecard.

Email info@purecard.com

Telephone 0344 800 6435*

Our customer service agents are available 8am to 8pm, Monday to Sunday (excluding Christmas, boxing and New Year’s Day).

*Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

Thanks

Matt

 

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Anthonycoll123
Beginner
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Message 5 of 6

Re: Not recieved activation code for bt reward card

I have checked all my email inboxes and still got nothing. I have rang them but they are saying that they aren't available until Monday.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Not recieved activation code for bt reward card

You will just have to try them on Monday, as they are the ones that issue the activation code.

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