Welcome to this user forum.
Are you currently a BT Retail customer?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
We can certainly do this for you. You can reach us by clicking on my user name and then on contact the mods. It can take 5-10 working days for a correction to an address after we submit it.
Thanks DanielS....I click on your user name but can't see how to contact you dierct? Can you pleae advise?