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alistair1
Beginner
178 Views
Message 1 of 6

ORDI Request to Openreach

 

I need BT to submit an ORDI request to Openreach to update my address on their database.

How do I initiate this?

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
174 Views
Message 2 of 6

Re: ORDI Request to Openreach

who is you ISP?  pay your phone/broadband to?



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alistair1
Beginner
146 Views
Message 3 of 6

Re: ORDI Request to Openreach

I am a BT Retail customer about to move away to another provider, but after multiple attempts at calling BT and finding any one or any department that knows what an ORDI is. I can see from this forum that people have managed to get the ORDI run via a moderator, so thats what I am looking to get done.

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Distinguished Sage
Distinguished Sage
144 Views
Message 4 of 6

Re: ORDI Request to Openreach

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
126 Views
Message 5 of 6

Re: ORDI Request to Openreach

Hi @alistair1,

I'm sorry you've had difficulties in getting your address details corrected. I'll be able to help you with this.

I've sent you a private message, please can you reply to that with your details?

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
Moderator
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Message 6 of 6

Re: ORDI Request to Openreach

Hi @alistair1 Thanks for sending over your details. You are a Business customer and sorry but I can't get your records amended. Please post on the business forum at https://business.forums.bt.com/ and they will be able to help you with this.

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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