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dwroe
dwroe
Beginner

on ‎22-02-2018 21h18

2,115 Views
Message 1 of 11

ORDI Request to Openreach

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I need BT to submit an ORDI request to Openreach to update my address on their database.

How do I initiate this?

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10 REPLIES 10
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎23-02-2018 8h43

2,070 Views
Message 2 of 11

Re: ORDI Request to Openreach

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Welcome to this user forum.

 

Are you currently a BT Retail customer?

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dwroe
dwroe
Beginner

on ‎23-02-2018 8h44

2,068 Views
Message 3 of 11

Re: ORDI Request to Openreach

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Yes, but looking at changing

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎23-02-2018 8h47

2,063 Views
Message 4 of 11

Re: ORDI Request to Openreach

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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dwroe
dwroe
Beginner

on ‎23-02-2018 8h48

2,061 Views
Message 5 of 11

Re: ORDI Request to Openreach

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Many thanks

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DanielS
Moderator
Moderator

on ‎23-02-2018 9h50

2,045 Views
Message 6 of 11

Re: ORDI Request to Openreach

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Hi @dwroe,

 

We can certainly do this for you. You can reach us by clicking on my user name and then on contact the mods. It can take 5-10 working days for a correction to an address after we submit it.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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dwroe
dwroe
Beginner

on ‎23-02-2018 10h06

2,034 Views
Message 7 of 11

Re: ORDI Request to Openreach

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Thanks DanielS....I click on your user name but can't see how to contact you dierct? Can you pleae advise?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎23-02-2018 11h08

2,023 Views
Message 8 of 11

Re: ORDI Request to Openreach

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This picture may help.

modpicture.jpg

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dwroe
dwroe
Beginner

on ‎23-02-2018 12h33

1,997 Views
Message 9 of 11

Re: ORDI Request to Openreach

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Found it and done. Thanks Keith
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leebcurtis
leebcurtis
Newbie

on ‎27-03-2018 17h34

1,815 Views
Message 10 of 11

Re: ORDI Request to Openreach

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Hi,

Im very relieved to see your post where you confirm that's it possible for BT to submit an ORDI request.

I've had many lengthy phone conversations and web chats with BT staff, and have been passed from pillar to post. Every person I've spoken to denies that the ORDI process exists, and that's not an exaggeration.

This farce has now been going on for three weeks, and I'm still no further forward in getting our address changed on the OpenReach database.

Judging by your post, and my experience of contact with other BT teams, you seem to be the only person in BT who has ever heard of ORDI. Please could you help us too?

Kind regards

Lee
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