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Beginner
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Message 1 of 10

ORDI request

I need BT to submit an ORDI request to Openreach to update my address on their database.

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: ORDI request

Are you a BT customer or are you with another provider?

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Beginner
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Message 3 of 10

Re: ORDI request

I don't have a broadband. it's a new build house and I need my address to be added to the system. 

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: ORDI request

@GosiaH 

You need to order a phone line from a provider first.

Are you going to choose BT Retail as your provider?

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Beginner
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Message 5 of 10

Re: ORDI request

The phone line is physically there. The house has wiring. My neighbours  didn't  have any issues to get a broadband.  The only problem is that my address does not show up in the system.

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: ORDI request


@GosiaH wrote:

The phone line is physically there. The house has wiring. My neighbours  didn't  have any issues to get a broadband.  The only problem is that my address does not show up in the system.


@GosiaH 

The routing cannot be added to the Openreach database until you order a phone line from a provider first. Once that is working, and the database is updated, you can then order broadband.

Are you going to use BT Retail as your provider?

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Distinguished Sage
Distinguished Sage
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Message 7 of 10

Re: ORDI request

@GosiaH 

If you are going to use BT Retail, and your address is correct on the Royal Mail Postcode database, then you need to follow these instructions.

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address.  This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing.   Once the routing is updated the order will then progress as normal.  You can then add broadband once you have the line up and running.

This forum cannot help if you are placing an order with another provider, you would have to contact them.

 

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Beginner
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Message 8 of 10

Re: ORDI request

Does it mean I need to pay £20 a month just to have a phone line and then get broadband? 

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Distinguished Sage
Distinguished Sage
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Message 9 of 10

Re: ORDI request


@GosiaH wrote:

Does it mean I need to pay £20 a month just to have a phone line and then get broadband? 


No, the cost of the phone line is included in all broadband packages, so once you get broadband, the two costs will be merged and you will only pay a singe price.

Apart from a very few specialist providers, who do not use the Openreach network, you will always need a phone number, even if you decide not to use it.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: ORDI request

no

if you get phone line from BT and once connected order broadband from BT then the broadband package includes your phone line so your phone line only would be replaced by broadband package



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