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yayatoure
Beginner
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Message 1 of 9

Ofcom guidance for fairer prices - how is this fair, BT?

Coming up to the end of my contract, and looking at the options presented. No doubt it would be difficult to speak to anyone about this.

How can BT put the price up so much for Fibre 1 after 24 months?

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/fairer-prices-for-broadband-cu...

I do not want Halo 1!

Capture.PNG

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gg30340
Distinguished Sage
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Message 2 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

They have not put the price up. The price shown is the price if at the end of the initial 24 month minimum term contract. ie the full price without any discount for being in a  24 month minimum term contract.

If you are happy to have a 24 month minimum term contract you will get a discount so it is well worth contacting BT to renegotiate a minimum term contract.

Call BT on 0800.800.030. You may have a bit of a wait but don't give up.

EDIT: If you read the Ofcom link it states that the price should be the same for new customers or those who re-new their contract. It is not about those who are not in a contract and BT are doing that.

"BTSky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers, when they take out a new contract"

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yayatoure
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Message 3 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

Yet Fibre 1 w/Halo will "keep the same monthly price when your contract ends".

Why is there a difference - except for paying extra for the privilege of not paying a lot more after 24mths?
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gg30340
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Message 4 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

If you read about the Halo package and all that it offers and compare it with the Fibre 1 package you will see that they are two different packages offering different things for a different price.

One part of the Halo package is that you keep the same price of the 24 month contract when your contract ends while that is not part of the Fibre 1 package. Over the 24 month deal Halo would cost you about £120 more than Fibre 1.  

It is up to the customer to decide if that the "extras" that Halo offer is worth £120 over the term of the contract and if it is worth it to stay on the same price or re-negotiate another 24 month contract on Fibre 1. 

If the customer doesn't  want all that Halo offers for that price, they would be better to re negotiate a 24 month Fibre 1 package.

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yayatoure
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Message 5 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

I understand that they are different packages, but I thought that OFCOM were stopping ISPs increasing out of contract tarrifs by %s way beyond that of CPI / RPI. The fibre 1 contract does not suggest this.

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imjolly
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Message 6 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

if you are referring to the cost quoted at end of your fixed term contract then as your discounts end you revert to normal price for the package.  however you can negotiate a new contract and get the discounts on offer at that time which is like a new customer who has to enter into a fixed term contract to get the discounted price



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yayatoure
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Message 7 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

Would the "normal price for the package" be one advertised for new customers? i.e.

bbdeals.PNG

if not, then what is "normal"?

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imjolly
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Message 8 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

you may be able to negotiate similar deal but lie a new customer you will need to agree a fixed term contract probably 24 months



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gg30340
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Message 9 of 9

Re: Ofcom guidance for fairer prices - how is this fair, BT?

As I have already said : -

If you read the Ofcom link it states that the price should be the same for new customers or those who re-new their contract. It is not about those who are not in a contract and BT are doing that.

"BTSky and TalkTalk will allow their out-of-contract customers to get the same deals as new customers, when they take out a new contract"

What that means is if your contract comes to an end and if you re-contract you will get the same deal as a new customer. If you don't want a new contract you will pay the full price of the package.