cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
amymichael
Beginner
181 Views
Message 1 of 4

Old BT debt account

I had an old BT account which had an outstanding balance which was passed to debt collectors who I was paying.  I think the balance was cleared but never received any confirmation.  The debt collector has said it was recalled by BT and they cannot check, not sure who to contact at BT.  I tried live chat but they were kind of vague.  Is there any mods who can check to see if the debt has been fully cleared and the account now closed?

Thanks

Amy

0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
167 Views
Message 2 of 4

Re: Old BT debt account

Hi @amymichael welcome to the bt.com community forum and thanks for posting, yes we can check that for you no problem at all. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

amymichael
Beginner
156 Views
Message 3 of 4

Re: Old BT debt account

Thanks Neil, I've sent the details in.

Thanks

Amy
0 Ratings
Reply
Moderator
Moderator
143 Views
Message 4 of 4

Re: Old BT debt account

@amymichael Thanks Amy, we'll get back to you in a couple of days.