I had an old BT account which had an outstanding balance which was passed to debt collectors who I was paying. I think the balance was cleared but never received any confirmation. The debt collector has said it was recalled by BT and they cannot check, not sure who to contact at BT. I tried live chat but they were kind of vague. Is there any mods who can check to see if the debt has been fully cleared and the account now closed?
Hi @amymichael welcome to the bt.com community forum and thanks for posting, yes we can check that for you no problem at all. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.