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Contributor
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Message 1 of 7

Old Line not ceased

Hello,

My order is marked complete and i transferred to BT Full Fibre 100 yesterday, supposed be cease for TalkTalk but some reason this hasn't happened. So am left with two providers, i contacted TalkTalk and they tell me contact BT since your placed cease termination order?? 

Basically am getting bounced around, please assist. 

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Moderator
Moderator
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Message 2 of 7

Re: Old Line not ceased

Hi @fregrin and thanks for posting.

Are you moving from a fibre or ADSL broadband over to full fibre? If so then an advice of takeover would have been sent to your previous provider but because full fibre is a completely new installation the billing will have to be cancelled separately so you'll need to speak with them to confirm that.

Cheers

David

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Contributor
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Message 3 of 7

Re: Old Line not ceased

I spoke and they said cease on line for a takeover, I had fttc fibre before.I told retentions to cancel my account as well.  Just keep saying talk to BT they initiated takeover.

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Moderator
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Message 4 of 7

Re: Old Line not ceased

Hi @fregrin,

Thanks for checking that. Did they confirm when the takeover date is?

Cheers

David

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Contributor
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Message 5 of 7

Re: Old Line not ceased

The said cease was for the 17th but BT has a delay so they cannot do anything.

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Moderator
Moderator
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Message 6 of 7

Re: Old Line not ceased

Thanks for confirming that @fregrin.

We'll need to take a closer look at this for you so I've dropped you a private message so you can get in touch. 

Cheers

David

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Contributor
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Message 7 of 7

Re: Old Line not ceased

Ok no problem I replied to your message
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