My order is marked complete and i transferred to BT Full Fibre 100 yesterday, supposed be cease for TalkTalk but some reason this hasn't happened. So am left with two providers, i contacted TalkTalk and they tell me contact BT since your placed cease termination order??
Basically am getting bounced around, please assist.
Hi @fregrin and thanks for posting.
Are you moving from a fibre or ADSL broadband over to full fibre? If so then an advice of takeover would have been sent to your previous provider but because full fibre is a completely new installation the billing will have to be cancelled separately so you'll need to speak with them to confirm that.
I spoke and they said cease on line for a takeover, I had fttc fibre before.I told retentions to cancel my account as well. Just keep saying talk to BT they initiated takeover.