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Bryony1
Beginner
166 Views
Message 2 of 4

Old account I need to settled but BT cabt find it

Can someone please help me!!!

I have an old account on my credit file I have found the account number but BT cabt find the account for me to pay it.

 

this is stopping me get a mortgage but no one in BT can find the account to even pay it!

 

this can’t be allowed it’s back in 2016

 

please help me 

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3 REPLIES 3
Bryony1
Beginner
166 Views
Message 1 of 4

HELP!! I am trying to sort out an unpaid account and the people I speak to can’t find the account

Please someone Help me 

 

I have an old debt I am trying to settle I have the account number but no one in BT a an find the account as it is old!

yet this is affecting me getting a mortgage but no one can even find the account to pay 

 

this can’t be right 

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DavidM
Moderator
Moderator
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Message 3 of 4

Re: HELP!! I am trying to sort out an unpaid account and the people I speak to can’t find the accoun

Hi @Bryony1 and welcome to the community.

I'm really sorry you're having problems getting the payment sorted. I'll be happy to try and find the details for you. I'll drop you a private message now so you can get in touch. 

Cheers

David

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Bryony1
Beginner
128 Views
Message 4 of 4

Re: HELP!! I am trying to sort out an unpaid account and the people I speak to can’t find the accoun

That would be great 

 

thank you 

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