Following on from my last phone call to customer service, and promising a reduction in my monthly bills and refunding what I have been overcharged with, I have yet another month of an overcharge!!
I am on the verge of cancelling my direct debit and finding another ISP.
I would like to speak to someone who can actually help and move things along for me.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
Welcome and thanks for posting. I’m sorry you’ve had problems with the charges and refunds. I’ll be happy to lend a hand with this. Can you please drop me an email with the details? You’ll get the ‘contact us’ link in my profile.
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Thank you for your swift response. I have now sent an email via the link in your profile.
I look forward to hearing from you soon.
after you complete the email you join a queue of other customers waiting for mod help all of whom think their problem is priority hence why mods reply in order of receipt of email it can take 3/5 working days for mods to contact you either by phone or email