cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
imjolly
Distinguished Sage
Distinguished Sage
146 Views
Message 11 of 16

Re: Ongoing issues trying to get broadband

are the results using your phone number or address?

not sure what you mean when you say you ave taken over the account as you cannot transfer an existing account in another person's name to yourself - you can change the payment information but not the account holder.

the checker shows fibre available - does your phone line work?  dial tone?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
139 Views
Message 12 of 16

Re: Ongoing issues trying to get broadband

@Cp4 

What date did you place your broadband order with BT Retail?

What activation date were you given?

 

0 Ratings
Reply
Cp4
Aspiring Contributor
131 Views
Message 13 of 16

Re: Ongoing issues trying to get broadband

Ordered on 7th December given 23rd December for activation. 
I have a phone line in my name and connected, recently moved into this 1970s house.

0 Ratings
Reply
Cp4
Aspiring Contributor
108 Views
Message 14 of 16

Re: Ongoing issues trying to get broadband

Yes that is correct, I have a new number and I am the account holder 

0 Ratings
Reply
JohnC2
Moderator
Moderator
90 Views
Message 15 of 16

Re: Ongoing issues trying to get broadband

Hi @Cp4 thanks for posting back and I take it you are still waiting for your broadband to be connected. If so I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to see if can help move things along for you. 

cheers

John

0 Ratings
Reply
Cp4
Aspiring Contributor
80 Views
Message 16 of 16

Re: Ongoing issues trying to get broadband

Thank you so much John, I am pulling my hair out as no phone line either now x
0 Ratings
Reply