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Patty-L
Recognised Expert
310 Views
Message 51 of 73

Re: Online Bill Assigning Names to Numbers

Just an update, I have just logged in to my address book and this is the message.

 

"We're sorry but we are experiencing technical problems with this section of the site

Please click the refresh icon or press F5." Both of which do nothing.

 

Maybe it's being worked on ?

 

 

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Johnoo
Expert
296 Views
Message 52 of 73

Re: Online Bill Assigning Names to Numbers

It's all OK now, must have been the heat

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Patty-L
Recognised Expert
292 Views
Message 53 of 73

Re: Online Bill Assigning Names to Numbers

OK here as well.
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Guru
285 Views
Message 54 of 73

Re: Online Bill Assigning Names to Numbers

I had given up on this. Mine has never worked for months and months.

Stew
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Johnoo
Expert
279 Views
Message 55 of 73

Re: Online Bill Assigning Names to Numbers


@StewM wrote:
I had given up on this. Mine has never worked for months and months.

Stew

Stew,

Assume it's working now, if not let's push for action on the Forum.

Only by pointing out problems, in a nice way, will get improvements

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Guru
276 Views
Message 56 of 73

Re: Online Bill Assigning Names to Numbers

Nope, not working. I just have a list of numbers. Go to save a name and it just dosn't register.
As I said been like this for several months, given up on it really.

Stew
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Johnoo
Expert
270 Views
Message 57 of 73

Re: Online Bill Assigning Names to Numbers


@StewM wrote:
Nope, not working. I just have a list of numbers. Go to save a name and it just dosn't register.
As I said been like this for several months, given up on it really.

Stew

Just checked & mine is OK.

So, Mr Moderator Sir could you/would you please take this up with the powers on high.

Why does it work for some & not for all?

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conrad
Recognised Expert
261 Views
Message 58 of 73

Re: Online Bill Assigning Names to Numbers

I can't even access the address book - this is what I get

 

address book error.PNG

 

 

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Johnoo
Expert
248 Views
Message 59 of 73

Re: Online Bill Assigning Names to Numbers


@conrad wrote:

I can't even access the address book - this is what I get

 

 

 

 


I'm looking at it via "My Account" page, I can't even find the "Address Book"

The main problem with the BT Site is that it is just too complicated & cluttered not designed by a User

Hope the Mods. are looking

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conrad
Recognised Expert
244 Views
Message 60 of 73

Re: Online Bill Assigning Names to Numbers

From MyBT to the right of where is says Hi your name there is a blue box with My Profile , click on that and the link to the address book should be top right on the next page below the usual banner.

 

The site to me is a complete dogs dinner and does not operate smoothly. The raising of the monthly invoice is done in steps over 2 days with bits of information being amended at different times during the process and there are areas where people haven't been able to access the data eg The usage monitor.

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