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Anology
Aspiring Expert
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Message 1 of 30

Online Bill Gone AWOL

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Yeah it's real gone:

 

Bill Gone BT.jpg

Don't even know when it's coming back. What do you say BT do I have to pay this or is this a payment holiday?

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Distinguished Sage
Distinguished Sage
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Message 2 of 30

Re: Online Bill Gone AWOL

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Anology
Aspiring Expert
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Message 3 of 30

Re: Online Bill Gone AWOL

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Thanks KB.

 

Just checked and it's still not there.

 

Thinking about the bill, I had a query on my bill last week, something that's been going on since 2011/12/13/14/15/16/17 -  the charges I've always had for BT Vision. I never wanted it and have been continously charged for it the past 4 or so years.

 

I was expecting a call yeterday from BT about my appeal for my full refund. The guy - from the north east - judging by his accent - said he'd call me to tell my why I couldn't have a full refund despite there being a record I have asked for this item to be taken off my bill these past 4 years!

 

He said he could only give me a 6 months refund but that he'd see what he could do to get all my money back. Said it was a 'bridging' issue. Yeah I have no idea either. I just want my money back for the BT service I never wanted or ever used.

 

There was no call (which he promised me yesterday) now this.

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 30

Re: Online Bill Gone AWOL

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MyBT extracts data from other BT systems.

If someone has the billing record open for viewing or amending, then the billing info will not be displayed as the record will be locked.

 

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Moderator-Retired
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Message 5 of 30

Re: Online Bill Gone AWOL

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Hi @Anology

 

How long have you seen a blank screen when trying to access your online account? Have you tried a different browser?

 

Thanks,
OlgaC 

Community ModeratorOlga
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Anology
Aspiring Expert
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Message 6 of 30

Re: Online Bill Gone AWOL

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Maybe that's it.

 

Maybe finaly someone IS looking at the account.

 

Maybe that's wishful thinking.

 

Olgec  - The browsers fine, only happened since I raised the query.

 

Maybe KB is on the money.

 

I wish.Smiley Very Happy

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Anology
Aspiring Expert
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Message 7 of 30

Re: Online Bill Gone AWOL

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Yes. The page now shows and it shows just the one creidt for £35.00 BT Vison.

 

So what happened to the full refund?

 

 

For all those years I paid and paid and complained and complained and was repeatidily told next quater, next quater, you'll see the credit - only to now never get a penny piece refunded to me?

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 30

Re: Online Bill Gone AWOL

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I though it would come back, now the record is not locked Smiley Wink

 

Looks like you have been given seven months refund   7*£5 = £35.

 

That may be all they are authorisd to give. Its a pity you did not raise the issue on this forum when you first noticed the charge.

Have you ever had a BT Vision box, or the basic non-recordable box?

 

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Anology
Aspiring Expert
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Message 9 of 30

Re: Online Bill Gone AWOL

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Hi KB Woman Very HappyThanks for the input.

 

So what's this

 

BT Vision activation charge.jpg

Looks like BT has been activating the service for the past 5 years.Every quarter.Every Bill.

 

I want all my money back, all the repeated activation fees and not just 6 months rental. I never used it, wanted it or watched it and I told them this one thousand times already.

 

And now guess what - the bill pages have disappeared again and Alex or Stuart or anybody at all from BT hasn't retuned any of my calls.

 

Now I have just down graded my service to copper internet 'cause I am so fed up with all the money BT has taken from me.

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Moderator
Moderator
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Message 10 of 30

Re: Online Bill Gone AWOL

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Hi @Anology Sorry you have not been contacted back and cannot get the issue with your billing corrected. 

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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