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Anology
Aspiring Expert
304 Views
Message 11 of 30

Re: Online Bill Gone AWOL

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Smiley Very HappyThanks for stopping by. This is a tale of woe if ever there was and noone at BT seems to want to do anything.

 

Last person I spoke to was a man in Glasgo and he told me ' to me you're just a voice on the end of the phone' and it 'wasn't down to him to sort it', so I told him to downgrade my internet to copper to try to save some money.

 

He took my email address and stuff like they do. Thought there really might be sommething in there today.

 

Checked and saw just the one message. **Edited by Mod**

 

 

 

So nothing really.Smiley Surprised

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Anology
Aspiring Expert
279 Views
Message 12 of 30

Re: Online Bill Gone AWOL

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Hi JohnC2,

 

Thanks for the email.

 

Sounds positive and that's all good but

 

How do I contact you?

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Distinguished Sage
Distinguished Sage
276 Views
Message 13 of 30

Re: Online Bill Gone AWOL

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@Anology See this post https://community.bt.com/t5/Bills-Packages/Online-Bill-Gone-AWOL/m-p/1738471#M87873

 

 
 
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Anology
Aspiring Expert
270 Views
Message 14 of 30

Re: Online Bill Gone AWOL

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Is this right?

 

Your enquiry reference number: ***Edited by Mod***

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Moderator
Moderator
263 Views
Message 15 of 30

Re: Online Bill Gone AWOL

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Hi @Anology I've checked and we have received your form and will be in touch within the next 2 days. 

 

PS Best not to Post any reference numbers 😉

 

cheers

John

 

Community ModeratorJohnC
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Anology
Aspiring Expert
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Message 16 of 30

Re: Online Bill Gone AWOL

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Thanks JohnWoman Very Happy I sure hope you can help.

 

All this is taking me to breaking point and then some.Smiley Frustrated

 

 

BTW: If you could ask them to email me that would be best.

 

 

 

 

 

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Anology
Aspiring Expert
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Message 17 of 30

Re: Online Bill Gone AWOL

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Nine months later and this issue still hasn't been resolved bt BT.

 

See screen grab

 

My BT login page BLANK.jpg

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Moderator
Moderator
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Message 18 of 30

Re: Online Bill Gone AWOL

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Hi @Anology Sorry you can't access your online account still.

 

We will be happy to help you get this fixed if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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Help others by clicking on ‘Mark as accepted solution’
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Anology
Aspiring Expert
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Message 19 of 30

Re: Online Bill Gone AWOL

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YES! YES! YES! The bill is back. The bill is back. The Wicked Bill Is Back!

 

 

Thanks john.

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Anology
Aspiring Expert
153 Views
Message 20 of 30

Re: Online Bill Gone AWOL

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Gone             Gone                       and                                         Then Some.

 

                                                       CALL OUT TO JOHN

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