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Moderator
Moderator
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Message 21 of 30

Re: Online Bill Gone AWOL

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Hi @Anology,

 

I'm sorry the problem has returned. I've had a look in our email queue and it looks like we haven't received your details. I'd be happy to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Anology
Aspiring Expert
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Message 22 of 30

Re: Online Bill Gone AWOL

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Woman MadI'm not in this queeue 'cause I've been talking to a very nice BT man 'bout the problem.

 

He tells me it's my browser and he told me to downgrade my security and to use a non Microsoft browser.

 

I said I won't do that as IE11 is an integral part of the OS and anyways don't BT pages work with MS products....... and then he went all shy.

 

Guess I'll join the queuee as I've got no idea what any of my BT pages say.Woman Frustrated

 

 

 

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Anology
Aspiring Expert
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Message 23 of 30

Re: Online Bill Gone AWOL

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I just tried the online form to join the queue - only problem is I don't know my account number and the form won't submit without it.Woman Sad

 

 

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Distinguished Sage
Distinguished Sage
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Message 24 of 30

Re: Online Bill Gone AWOL

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The online people would normally ask for account number.

 

Anyway, it should be on your BT Bill, or on your bank statement if you pay by Direct Debit.

 

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Anology
Aspiring Expert
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Message 25 of 30

Re: Online Bill Gone AWOL

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Cat Frustrated

 

He didn't ask for my account number.

 

I pay my bill in full each quarter.

 

So I'm all out.

 

 

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Anology
Aspiring Expert
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Message 26 of 30

Re: Online Bill Gone AWOL

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Hiya PaddyBSmiley Happy

 

I just found my account number under 'track an order'.

 

Please send me a link to 'contact the mods'.

 

Thankyou.

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Moderator
Moderator
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Message 27 of 30

Re: Online Bill Gone AWOL

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Hi @Anology,

 

Thanks for posting. I’ve made the contact link available to you. If you check message 13 on this thread you’ll see how to access it.

 

Cheers

 

David

Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Anology
Aspiring Expert
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Message 28 of 30

Re: Online Bill Gone AWOL

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Just checked your profile and there is not a link there.

 

And so I also checked message 13's profile - like you said - and there's no link there either.

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 29 of 30

Re: Online Bill Gone AWOL

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@Anology wrote:

Just checked your profile and there is not a link there.

 

And so I also checked message 13's profile - like you said - and there's no link there either.

 

 

 

 


It should look like the image show on this link.

 

Moderator contact link image

 

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Moderator
Moderator
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Message 30 of 30

Re: Online Bill Gone AWOL

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@Anology Sorry about that. If you click on my username you'll get the link. 

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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