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robowen18
Beginner
181 Views
Message 1 of 6

Online Order Issue - REF# CONN-0003

Hi,

I've been trying to order BT Infinity online for the black friday deals, i get to a certain point then it comes up with Technical error and REF# CONN-0003,

Can anyone help?

 

Thanks

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
174 Views
Message 2 of 6

Re: Online Order Issue - REF# CONN-0003

ase you an existing BT customer or new/transferring from another ISP?



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robowen18
Beginner
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Message 3 of 6

Re: Online Order Issue - REF# CONN-0003

Tranferring from another supplier, i was a BT customer about 3 years ago.

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Distinguished Sage
Distinguished Sage
156 Views
Message 4 of 6

Re: Online Order Issue - REF# CONN-0003

Is your address correct on the Post Office Postcode database?

 

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robowen18
Beginner
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Message 5 of 6

Re: Online Order Issue - REF# CONN-0003

Yeah, have just checked and postcode is correct.

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Moderator
Moderator
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Message 6 of 6

Re: Online Order Issue - REF# CONN-0003

@robowen18 Without carrying out some checks it's hard to say why your getting this error, if you use the 'click here to contact the mods' link in my forum profile to send in your details we'll get that looked at. You can find the link by clicking on my username.

Thanks

Neil

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