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Newbie
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Message 1 of 2

Online account, not showing much

Hi,

My Online account, is not showing much both online or with an App, basically just shows an account no. Unable to change DD or view package or do much else?

 

Thanks

J

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Moderator
Moderator
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Message 2 of 2

Re: Online account, not showing much

Hi @j6250  welcome to the forum and sorry you are unable to get the MyBT app to work.

Firstly can you please check that you are running the latest Operating System (OS) for your device? Then uninstall and install the app again.
If you are still unable to get the app to work please post back and let us know the device name and model and the OS version.

cheers

John

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