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EmmaEmma1976
Beginner
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Message 1 of 6

Online broadband order - BT Reward Card eligibility

I took broadband as a new customer, service starting on 15th October. This included a free Amazon Echo and a £125 BT Reward Card. Now that the 14-day cooling off period has passed, I got an email telling me to claim the Amazon Echo which I’ve already done and that's on the way.

 

I went to the Rewards page to find out how to claim the Reward Card and logged in but nothing was showing. When I queried this by email yesterday, I got a reply from the Vouchers Team telling me that I wasn’t eligible for it because apparently I’d placed my order by phone.

 

An understandable reply, but this is factually incorrect – I specifically placed the order online, not over the phone, to make sure I was eligible for the Echo and the Reward Card and I kept screenshots of the order process to confirm this.

 

Eligibility for both the Echo and the Reward Card depended on placing an online order, so I don’t understand how you think I could be eligible for one but not the other.

 

Please can someone help me resolve this? Many thanks in advance!

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Online broadband order - BT Reward Card eligibility

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Moderator
Moderator
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Message 3 of 6

Re: Online broadband order - BT Reward Card eligibility

Hi EmmaEmma1976

Sorry you have received one part of the offer but not the voucher with it.

I can have this investigated further for you. Please send me in your details using the contact the mods link in my profile you will find it in the section About Me.

Thanks

Stuart

Community ModeratorStuartH
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EmmaEmma1976
Beginner
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Message 4 of 6

Re: Online broadband order - BT Reward Card eligibility

Thanks Keith but the Echo part of this is all okay; I got the email as expected, placed the order with the voucher code and apparently it's now on the way. Cheers...
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EmmaEmma1976
Beginner
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Message 5 of 6

Re: Online broadband order - BT Reward Card eligibility

Thanks Stuart - Message sent. Cheers
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EmmaEmma1976
Beginner
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Message 6 of 6

Re: Online broadband order - BT Reward Card eligibility

 
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