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Martin1982
Newbie
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Message 1 of 15

Online order error message Ref# CON-0067

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I have been trying to order online (as a new customer) an unlimited broadband package on a 12 month contract. This deal is on the BT website and is £8 per month + £17.99 line rental and also included £75 mastercard voucher as an online exclusives. However I get to the part of the order when it asks for my details (title, name, how long I've lived at my address etc), then when I click continue an error message pops up. At the bottom of the message saying there has been a technical error etc, it has "Ref# CON-0067"

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Distinguished Sage
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Message 2 of 15

Re: Online order error message Ref# CON-0067

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I have asked a moderator to help you
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Moderator
Moderator
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Message 3 of 15

Re: Online order error message Ref# CON-0067

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Hi @Martin1982,

 

Welcome to the community forum. I am sorry you haven't been able to place your order online. The best thing to do it to contact the order team by live chat.

 

I've dropped you a private message, which includes the link to our order team.   

 

Should you have any further problems after speaking with this team please let us know.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Adrian0067
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Message 4 of 15

Re: Online order error message Ref# CON-0067

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I'm having exactly the same issue but when I spoke to the live chat team they said they couldn't help.
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Distinguished Sage
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Message 5 of 15

Re: Online order error message Ref# CON-0067

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I would suggest you try customer options 0800 800 030
they should be able to help you with your order
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Adrian0067
Beginner
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Message 6 of 15

Re: Online order error message Ref# CON-0067

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That would be great. Do you know if they can offer the same deal as is online? When I spoke to customer services on 0800 100 400 they said they could help me with placing the order but couldn't match the online offer.
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Distinguished Sage
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Message 7 of 15

Re: Online order error message Ref# CON-0067

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try them and see they are UK based and you do not have to take up the offer if you do not want too
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Adrian0067
Beginner
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Message 8 of 15

Re: Online order error message Ref# CON-0067

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Thanks John, I rang the number and the best offer on the phone was £175 more than the online deal and £50 worse than Sky's equivalent. So after two days of trying the BT website I'm going to have to give it up as a bad job. Thanks for your help though.
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Moderator
Moderator
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Message 9 of 15

Re: Online order error message Ref# CON-0067

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@Adrian0067 I'm sorry about the problems you've had placing your order, there should have been a link on the same page that threw up the error directing you to a contact link to help get the order processed.  

 

If you don't have that webpage anymore you'll need to speak with our Easy Assist team when you call.  They don't have a direct number but if you call 0800 800 150 and explain you're having issues placing an order on bt.com they can transfer you to this team who can replicate the online deals.

 

Thanks

Neil

Community ModeratorNeilO
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Adrian0067
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Message 10 of 15

Re: Online order error message Ref# CON-0067

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Thanks Neil, I'm on the phone to them now. Thanks again for your help.
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