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Phi1ip
Aspiring Contributor
665 Views
Message 1 of 6

Oops!. Currently we can't show your landline details. Please try again.

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Hi folks,

I'm trying to view an itemised list of my unbilled calls on my.bt.com but keep getting the same error message.

I can see the itemised list for my most recent bill, but cannot see it for the unbilled calls.

I get as far as a breakdown by call category - UK Landline, Mobile, International etc, but when I try to get an itemised list there's an animation of dancing blobs which is always followed by this message:

bt.jpg

I've tried different browsers - Chrome, Firefox and Edge all on Windows 10, and Chrome on Android - all with the same result. I've tried on different days but always the same.

I've tried the online chat, but got passed around 3 different people before they cut me off.

Help!

 

 

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5 REPLIES 5
Carlusha
Recognised Expert
646 Views
Message 2 of 6

Re: Oops!. Currently we can't show your landline details. Please try again.

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Have you, tried to MyBT app on Android?

https://www.bt.com/products/apps

 

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Phi1ip
Aspiring Contributor
615 Views
Message 3 of 6

Re: Oops!. Currently we can't show your landline details. Please try again.

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Thanks for the suggestion Carlusha.
I've now tried the app and unfortunately I still get the same error message, complete with its red background & bad punctuation...
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Her_Indoors
Aspiring Contributor
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Message 4 of 6

Re: Oops!. Currently we can't show your landline details. Please try again.

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Hi @Ph1ip,
Are you by any chance using a VPN?
I've found I can't access the "secure" areas of my account with the VPN on but can successfully access them with the VPN switched off.
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Phi1ip
Aspiring Contributor
574 Views
Message 5 of 6

Re: Oops!. Currently we can't show your landline details. Please try again.

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Thanks for the suggestion @Her_Indoors, but I'm not using a VPN.
I can see all the other parts of my account - old bills, usage for previous quarter - just not the call breakdown.
I'm sure it was working last week, which is why it is so frustrating!
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Phi1ip
Aspiring Contributor
520 Views
Message 6 of 6

Re: Oops!. Currently we can't show your landline details. Please try again.

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It's working now!

No rhyme or reason to it - but I'm not complaining.

Thanks to whoever fixed it!

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