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Neilos_7
Aspiring Contributor
413 Views
Message 1 of 5

Open order but should have closed

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Hi,

We had BT TV, broadband and phone calls for now around 3 weeks.  We had planned to have a home tech visit which was cancelled by BT twice so I installed it myself.

However the order is still showing as “Open” so we cannot order anything else or upgrade packages or do anything it seems until the order is closed.

Does anyone know what we have to do to get the order closed as chat service has disappeared during the virus outbreak and phoning will take ages.

 

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4 REPLIES 4
Matt-S
Moderator-Retired
387 Views
Message 2 of 5

Re: Open order but should have closed

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Hi @Neilos_7,

Welcome to the Community and thank for taking the time to post.

We will be able to close this order down for you. I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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Neilos_7
Aspiring Contributor
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Message 3 of 5

Re: Open order but should have closed

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Thanks Matt. I've just replied to your PM.
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PaddyB
Moderator
Moderator
338 Views
Message 4 of 5

Re: Open order but should have closed

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Hi @Neilos_7,

Thank you for sending in your details. I'm sorry for the delay in getting back to you, we've been really busy with everything that's been going on these last few weeks.

I'm sorry your order hasn't closed off correctly. It does look like its the Home Tech installation that's keeping the order open. I've sent for this to be closed off and I'll drop you a message once that's been done.

Thanks

Paddy

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Neilos_7
Aspiring Contributor
331 Views
Message 5 of 5

Re: Open order but should have closed

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Many thanks Paddy
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