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JohnC2
Moderator
Moderator
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Message 11 of 21

Re: Open order

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HI @Mrsjelly78, sorry that this is still not sorted. It is proving more difficult than we had hoped to get this corrected. I'll let Paddy know and he will check what is happening here and get back to you.

cheers
John

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Mrsjelly78
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Message 12 of 21

Re: Open order

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Thank you so much for your swift reply I await your answer

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Mrsjelly78
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Message 13 of 21

Re: Open order

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Just a thought is the fact that the Envoy engineer didn’t sign off the order on 13th causing the problem

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JohnC2
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Message 14 of 21

Re: Open order

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Hi @Mrsjelly78 yes that's the issue but normally we can close off the engineering activity and the order. This one is proving a bit more complicated 😞

cheers
John

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Mrsjelly78
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Message 15 of 21

Re: Open order

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The Envoy engineer originally came to fit power lines for us to get wi fix but found they did not work she then suggested mini hub and spoke to the order department and told them she would fit mini hub as she had one in her van and I myself then agreed to my new package and price over the phone with them she took down the new VOL number for her records I hope this will help .

thank you

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Mrsjelly78
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Message 16 of 21

Re: Open order

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I have yet another engineer visit due tomorrow if I let them come will they be able to finally close this order 

thank you

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NeilO
Moderator
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Message 17 of 21

Re: Open order

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@Mrsjelly78, I don't believe it will. I can see there is a case ongoing with order specialists as it appears there is a problem with our system which has prevented the order from closing properly. I can see my colleague @PaddyB has been looking at this for you so I've left him a message requesting that you're contacted back with an update.

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Mrsjelly78
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Message 18 of 21

Re: Open order

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Thank you very much sorry to be a pain but it’s very frustrating
Regards
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PaddyB
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Message 19 of 21

Re: Open order

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Hi @Mrsjelly78,

Thank you for taking my call yesterday evening. I'm sorry for the delay in getting that order closed. The order has been completed, please let me know if the is anything else I can help you with?

Thanks

PaddyB

 

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Mrsjelly78
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Message 20 of 21

Re: Open order

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I can’t thank you enough for sorting this out for me well done am so glad I found but community