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TongueDemon
Beginner
559 Views
Message 1 of 6

Open order.

Hello, 

My order has been completed, but the online system states that it is still open. 

 

What is the best way for me to get the order closed, so that I can add to the package. 

 

Thanks, 

Rob

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Open order.

@TongueDemon 

When was the order completed, as it can take a few days for the order to close, as all the associated tasks have to be executed first?

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TongueDemon
Beginner
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Message 3 of 6

Re: Open order.

Thanks for the reply Keith. 

It was completed on 8th April. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Open order.


@TongueDemon wrote:

Thanks for the reply Keith. 

It was completed on 8th April. 


Then you need to give it quite a few more days, especially with the current crisis, as its probably waiting for someone to complete their task, before the order can close.

TongueDemon
Beginner
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Message 5 of 6

Re: Open order.

OK, thanks for your help there. 

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Carlkwik
Aspiring Contributor
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Message 6 of 6

Re: Open order.

I’m having the same problem. Completed 7th April
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