I live in a small apartment block which is around 13 years old. It is part of a development that replaced some old social housing. We have FTTC but the rest of the development has access to gigabit FTTP. There are 9 flats in my block.
Virgin laid their cable right in front of our block but we cannot get that. What was SWISH Fibre also laid their cables but again, we could not get that.
As I understand it, there is no real technical issue in bringing FTTP into the block. Openreach would install into the cabinet on the ground floor and run cables to the cabinets on the upper two floors and then it would be up to individual residents to order a service.
The problem is, how does this all get started? Openreach asked me to fill out a form, which I did, as did some of the other residents. I then had a communication from mdudesk@openreach.co.uk informing me that my query was passed to the local MDU Specialist in my area, who will then "get in contact with your managing agent/Freeholder of your building at their earliest convenience."
That was back in April and since then we have heard nothing. I contacted our property management company and they said that the landlord was considering installing gigabit internet to all of their blocks at their own cost.
I don't believe that. For one thing, there is no cost that I am aware of? And our property management company is FirstPort who are not exactly known for being proactive and working on behalf of residents.
I have tried contacing the landlord of the building but all my enquiries are not answered.
My understanding is that FirstPort are our point of contact for the Landlord and given that the residents have requested FTTP be installed all that needs to be done is for the landlord to give permission and then everything is handled between FirstPort and Openreach?
