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Message 1 of 3

Order Problems - No Broadband and No Help!

I ordered a calls, broadband, and tv package at the end of December, was given an activation date of 7th January, recieved all the equipment and the phone line started. I was told there was a delay with the broaddband and was given a second date of 16th January, but nothing happened.

I've been on the phone with customer service for over three hours over the last two weeks but nobody seems to know what's going on. I keep getting transfered around. I've emailed, but had a standard response and then a ' call back', the person calling back hadn't read the email. I keep having to explain everything over and over again.

Was finally told on Monday that a 'specialist team' was looking at the issue and that they would call me in 48 hours. Still no call. I've lost faith completely and honestly don't think anybody is looking at the issue.

I'm seriously thinking of canceling the whole order and starting again with another provider but I'm not sure whether I'd be entitled to the line rental I've already paid back (I paid for the whole year in advance). I think I should be because the only reason I paid for the line was to get broadband, and BT haven't provided me with the broadband.

Can anybody help me / provide advice? I'd be very grateful.

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Distinguished Sage
Distinguished Sage
Message 2 of 3

Re: Order Problems - No Broadband and No Help!

The moderators have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.

Message 3 of 3

Re: Order Problems - No Broadband and No Help!

Hi gor0,


Thanks for your post and I'm really sorry to read about the delay in getting your broadband activated. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you. You can find the link by clicking on my username.



Community ModeratorNeilO
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