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Will5on
Newbie
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Message 1 of 2

Order Reference (beginning with AJM or BTC) not VOL

like hundreds of other users, I'm fighting with topcashback. they want me to order reference not vol reference. I've read a lot of topics, I've tried all sorts of ways to find this number. I only have a VOL number.

Can someone from bt solve this silly problem?

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Order Reference (beginning with AJM or BTC) not VOL

@Will5on 

If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It may also be on the email you received from BT, confirming your order, or the second email confirming order completion after activation.

If not, then billing live chat should be able to give it to you.

on this page https://www.bt.com/help/home/contactus/#/account-and-billing/bill-payments-and-charges

Chat link is shown near the bottom of that page.

Please try them first, and post back here if you still have problems.

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