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did you phone the options team 0800800030 they are uk based and should be able to sort this out
i have a STUCK order too, placed last Friday, been robbed off all day! You get more sense from the guys running the forum hopefully they will sort, you & me out, good luck.
Thanks for your posts and sorry for the problems you guys are having with the orders you've placed.
As you have been trying through alternative channels to get this sorted and you are no further forward, we'll pick this up and help you from here.
Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
@aos101 Thanks for sending in your details, I'm really sorry about the delay with your order.
I've enlisted the help of our orders team to get this sorted, it will likely take them a day or two to pick this up and get the order fixed. I'll keep an eye on this to ensure it progresses and we'll contact you back as soon as we have any further updates.