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NGammage
Beginner
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Message 1 of 3

Order pending from March 2020 is stopping me placing a further order

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Good morning, I placed an order back on the 12 March, but the process timed out.

This order is now showing as pending, and I cannot process it or even place a new order.

Is there a way I can cancel this order?

Many thanks for any assistance.

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JohnC2
Moderator
Moderator
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Message 2 of 3

Re: Order pending from March 2020 is stopping me placing a further order

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Hi @NGammage welcome to the forum and thanks for your post. Sorry that an open order is stopping you placing any orders. If you are in a hurry to place a new order then you would be best to call and customer services will complete the cancellation of that order. 
If you are able to wait a few days I've dropped you a Private Message with details on how to contact the Mod team and we'll be happy to sort this for you.

cheers

John

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NGammage
Beginner
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Message 3 of 3

Re: Order pending from March 2020 is stopping me placing a further order

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Many thanks to JohnC2 for a speedy resolution.
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