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Beginner
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Message 1 of 9

Order reference for M&S voucher link

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Hi, my BT service is now active, I've found the link to claim the M&S voucher but it won't accept my VOL order reference.  What format does the order ref need to be in please?

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Moderator
Moderator
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Message 2 of 9

Re: Order reference for M&S voucher link

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Hi @Janet28  Welcome to the forum and thanks for posting. To claim your M&S voucher you should see an order reference starting with the letters AJM or BTC. Check and let me know how you get on.

Cheers
John

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Beginner
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Message 3 of 9

Re: Order reference for M&S voucher link

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Thanks John - both my confirmation email & the MyBT site have only VOL order references.  Where would I find the AJM or BTC reference?

Janet

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Order reference for M&S voucher link

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Is this any help?

If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It may also be on the email you received from BT, confirming your order.

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Moderator
Moderator
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Message 5 of 9

Re: Order reference for M&S voucher link

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Hi @Janet28  I've moved your thread to a more appropriate board. Log into your BTID and check out the link @Keith_Beddoe  has provided and you should find the order reference. If you still can't find it let me know and I'll be happy to help you get the voucher ordered.

Cheers
John

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Beginner
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Message 6 of 9

Re: Order reference for M&S voucher link

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Many thanks John.

I tried the link which took me into MyBT, but the order number quoted there also starts with VOL,

Janet

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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Order reference for M&S voucher link

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I think its actually called the sales reference, and should have been on the email confirming your order.

Anyway I have ask a moderator for help.

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Moderator
Moderator
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Message 8 of 9

Re: Order reference for M&S voucher link

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Hi @Janet28 

Thanks for posting back!

Sorry you're having trouble claiming for the M&S voucher.  We will need your details to confirm what the sales reference is for you to claim for the voucher.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

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Beginner
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Message 9 of 9

Re: Order reference for M&S voucher link

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Many thanks Keith,

I rechecked my emails & there was nothing referred to as a sales reference - hopefully it'll get sorted!

Janet

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