Hi @Janet28 Welcome to the forum and thanks for posting. To claim your M&S voucher you should see an order reference starting with the letters AJM or BTC. Check and let me know how you get on.
Thanks John - both my confirmation email & the MyBT site have only VOL order references. Where would I find the AJM or BTC reference?
Is this any help?
If you cannot find it then try https://www.bt.com/appsordermgmt/secure/listoforders.do
Look for the sales reference on this page, top right.
It may also be on the email you received from BT, confirming your order.
Many thanks John.
I tried the link which took me into MyBT, but the order number quoted there also starts with VOL,
I think its actually called the sales reference, and should have been on the email confirming your order.
Anyway I have ask a moderator for help.
Thanks for posting back!
Sorry you're having trouble claiming for the M&S voucher. We will need your details to confirm what the sales reference is for you to claim for the voucher. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.
Many thanks Keith,
I rechecked my emails & there was nothing referred to as a sales reference - hopefully it'll get sorted!