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Distinguished Sage
Distinguished Sage
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Message 11 of 22

Re: Ordered broadband on 29th September still no service!!


@Furious77 wrote:

Sorry I not know what that means....ISP etc


 Are you moving to BT from another provider - TT, SKY, VIRGIN etc

whay service did you have ?



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Beginner
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Message 12 of 22

Re: Ordered broadband on 29th September still no service!!

My virgin fibre 350 contract finished 28th October.
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Distinguished Sage
Distinguished Sage
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Message 13 of 22

Re: Ordered broadband on 29th September still no service!!

As virgin a totally different system it is not a simple move of provider. Do you know if you are getting fibre to your premises (FTTP) or is it G.FAST which is fibre to street cab and copper to your home

if you knew your phone number and had active line the you could run dslchecker from link I posted earlier



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Beginner
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Message 14 of 22

Re: Ordered broadband on 29th September still no service!!

It’s GFast
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Distinguished Sage
Distinguished Sage
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Message 15 of 22

Re: Ordered broadband on 29th September still no service!!

So if G.FAST then it is delivered over your phone line so as previously posted you really need to check to see if you do, as you were advised, have a working phone line

did you already have an old Openreach phone line to your home and if so have you had a new socket installed by openreach for G.FAST



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Beginner
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Message 16 of 22

Re: Ordered broadband on 29th September still no service!!

Yes, I already have an open reach phone socket installed 18 months ago. I will purchase a phone tomorrow to get my number.
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Distinguished Sage
Distinguished Sage
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Message 17 of 22

Re: Ordered broadband on 29th September still no service!!

You would need a new phone master socket for G.FAST



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Distinguished Sage
Distinguished Sage
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Message 18 of 22

Re: Ordered broadband on 29th September still no service!!


@Furious77 wrote:
Yes, I already have an open reach phone socket installed 18 months ago. I will purchase a phone tomorrow to get my number.

No need to spend any more than £10 for a cheap corded phone. Argos do one for £6.99.

Plug it in, and if you get dial tone, then dial 17070, and your number will be read out.

 

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Message 19 of 22

Re: Ordered broadband on 29th September still no service!!

ISP  =  internet service provider
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Beginner
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Message 20 of 22

Re: Ordered broadband on 29th September still no service!!

hello,

 

Got a phone and the line sounds like its working but I can't dial out so no number.

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