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Contributor
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Message 1 of 9

Over paying for my service?

I've noticed that there are a bunch of new price offers been launched today and reading on the ISPReview site that the offer for the current service I have is;

Superfast Fibre 2 is £29.99 a month for 24 months (£37.99 thereafter).

So I'm thinking the normal price for this service is £37.99 and its reduced on offer to £29.99 for 24 months?

If this is the case then why am I paying £58.99 per month?

I am out of contract and that is probably a factor. I wouldn't mind re-contracting with BT if I was to pay the £37.99 instead of the amount I'm paying now. I seem to be paying the highest price than any of the other services, even the faster services like G.fast and FTTP.

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Over paying for my service?

Why not ring BT on 0800 800 030, and see what they can offer. Its helpful to have some other ISP prices to quote them.

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Aspiring Contributor
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Message 3 of 9

Re: Over paying for my service?

This is the underlying problem I'm having and is why I started (trying) to look at what deals were on offer.

My instinct is that the £58.99 includes line rental whereas the £37.99 doesn't (N.B. my instinct may be completely wrong)

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Over paying for my service?

All packages now include line rental.

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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Over paying for my service?


@Wobble wrote:

This is the underlying problem I'm having and is why I started (trying) to look at what deals were on offer.

My instinct is that the £58.99 includes line rental whereas the £37.99 doesn't (N.B. my instinct may be completely wrong)


No, all of the packages now include line rental.

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Aspiring Contributor
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Message 6 of 9

Re: Over paying for my service?


@Keith_Beddoewrote:

No, all of the packages now include line rental.

Wow - I'll definitely be chasing this with them then (after gathering a few quotes from competitors - thanks!)

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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Over paying for my service?

@Wobble  are you out of your fixed term contract or is it due to renew shortly?



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Aspiring Contributor
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Message 8 of 9

Re: Over paying for my service?


@imjollywrote:

@Wobble  are you out of your fixed term contract or is it due to renew shortly?


I am unsure, although I think I'm likely out of fixed-term contract since the last order I placed looks to be back in Oct 2018 (Line rental saver that required a new contract).

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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Over paying for my service?

if you are out of contract the soonet you phone optins team on number @Keith_Beddoe posted the better.  you are not forced to accept the offer.  you can wait and try in couple of days and get a different advisor



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