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madden_d
Beginner
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Message 1 of 2

Overcharged for package

Hi. I have been in contact with one of your staff (olgaC) but after sending her a message a couple a weeks ago I've got no reply so she is either on holiday or left BT. I've pasted the message below. Hope someone can help.

Hi Olga,

Hope you are well. I'm emailing because we are currently being charged more than the £20 that we were told we were going to be charged. It appears that we are being charged £5 for the bt sports and £5 for bt TV adding up to £30. There was a massive mix up on BTs part when we changed address 6 months ago and we were left without BT for a period of time, spend many hours on hold and when agreeing to sign up to an early 18 month contract the £20 per month was what was agreed.
Can you let me know if you can do something about this please?
Thanks
Donncha
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Moderator
Moderator
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Message 2 of 2

Re: Overcharged for package

Hi Donncha,

 

Olga is out of the office at the moment. If you send me in your details using the "Contact The Mods" link found in my profile, I'll take a look at the details of your complaint.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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