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Williamson1872
Beginner
545 Views
Message 1 of 6

Overcharged in July bill

I have been overcharged £16.80 in my latest bill for a "new service" that I didn't sign up for and have no knowledge of what it could even be.

Managed to get through to an advisor this afternoon and she couldn't work out what I had been charged for either. She put me on hold and transferred me to another department to deal with it and when my call was answered this second advisor pretended she couldn't hear me and then started ignoring me completely.

This was nearly 2 hours ago now and since then it has been impossible to get through to anyone. Ridiculous

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5 REPLIES 5
PaddyB
Moderator
Moderator
487 Views
Message 2 of 6

Re: Overcharged in July bill

Hi @Williamson1872,

Thank you for posting and welcome to the Community. I'm sorry you've been overcharged on your recent bill. Have you managed to get this sorted? If not, I'd be more than happy to take a look at your account.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

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Williamson1872
Beginner
443 Views
Message 3 of 6

Re: Overcharged in July bill

Replied to pm on Friday and still no response. 

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pottyperson
Distinguished Guru
Distinguished Guru
437 Views
Message 4 of 6

Re: Overcharged in July bill


@Williamson1872 wrote:

Replied to pm on Friday and still no response. 


The mods generally deal with cases as they reach the top of the queue, which can take some days if they're busy. Friday was one working day ago.

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Williamson1872
Beginner
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Message 5 of 6

Re: Overcharged in July bill

Hopefully get back to me soon then, as it's slightly annoying being charged for something nobody can explain

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Williamson1872
Beginner
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Message 6 of 6

Re: Overcharged in July bill

Still no reply

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