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Soxer
Aspiring Contributor
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Message 1 of 4

Overcharged on closing my account

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I recently spoke with someone at BT and quizzed them on why I was being charged a full month (at new price), having arranged to leave BT.

Paying a month up front from the 23rd of each month and having service disconnected on the 3rd of the month, I expected to pay a few days balancing and not a full month.  I was assured that this was correct and it would sort itself out by the time the bill was due.

It wasn't. £ 37.99 went out of my account.

I have no faith that this will sort itself out automatically and I can;t take time out of my working day to talk this out in a busy office. I see no live chat on the portal, so have recorded my gripe here.

Any BT mods monitoring?

 

Keith

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supertedster
Contributor
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Message 2 of 4

Re: Overcharged on closing my account

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Get your bank to refund it using the terms of the DDM guarantee.
Cheers
Ted
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garybs29
Recognised Expert
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Message 3 of 4

Re: Overcharged on closing my account

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It will sort itself out. The billing system runs once a month & doesn't take future pending cancellations into account when running. Once cancelled you'll receive a final bill & if you leave your DD set up it will automatically refund any  charges overpaid in advance to you as well

Soxer
Aspiring Contributor
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Message 4 of 4

Re: Overcharged on closing my account

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Thank you for that.

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