I recently spoke with someone at BT and quizzed them on why I was being charged a full month (at new price), having arranged to leave BT.
Paying a month up front from the 23rd of each month and having service disconnected on the 3rd of the month, I expected to pay a few days balancing and not a full month. I was assured that this was correct and it would sort itself out by the time the bill was due.
It wasn't. £ 37.99 went out of my account.
I have no faith that this will sort itself out automatically and I can;t take time out of my working day to talk this out in a busy office. I see no live chat on the portal, so have recorded my gripe here.
Any BT mods monitoring?
Solved! Go to Solution.
It will sort itself out. The billing system runs once a month & doesn't take future pending cancellations into account when running. Once cancelled you'll receive a final bill & if you leave your DD set up it will automatically refund any charges overpaid in advance to you as well