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105
Beginner
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Message 1 of 12

Owed over £100 for year. Still not got it.

To keep the long story extremely short, i ended my contract around march 2016 as i am a student and moved house.. i was owed money as my account was in surplus but was told a cheque would have to be sent to me because my direct debit has now been cancelled. Around 100 calls and 50 lies (by BT staff) later i have still not receieved my money and i am incurring charges as for a lot of students, every pound counts.

I have taken to the forums because after a year of ringing up and being told my cheque doesnt exist wjen i have a transcript from a bt agent telling me it does exist is a joke.

Never met such a thieving, lying, decietful company in my entire life. Please do yourself a favour and SAVE yourself HOURS of headache because they do not CARE about your situation.

Can a moderator please get hands on so i can get my money, file my complaint and then leave BT as fast as i can; or is there a place in the UK where i can just turn up - like headquarters?

Thanks

The 105
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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Owed over £100 for year. Still not got it.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 12

Re: Owed over £100 for year. Still not got it.

Hi @105,

 

We can look into it all for you. You can reach us by clicking on my user name and then on contact the mods. It will take us 2-4 working days before we can get back to you.

 

Thanks

 

DanielS

Community ModeratorDannyS
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105
Beginner
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Message 4 of 12

Re: Owed over £100 for year. Still not got it.

Hi @DanielS, i am on my mobile device and i gave clicked on your name but i cannot see any 'contact mods' button.

Thanks
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Moderator
Moderator
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Message 5 of 12

Re: Owed over £100 for year. Still not got it.

Hi @105,

 

Change the view to full site mode rather than mobile:

 

ContactTheMods.png

 

Thanks

 

DanielS

Community ModeratorDannyS
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105
Beginner
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Message 6 of 12

Re: Owed over £100 for year. Still not got it.

Completed the form @DanielS

 

Thank you.

105
Beginner
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Message 7 of 12

Re: Owed over £100 for year. Still not got it.

Hi, any updates, its been a while?
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Moderator
Moderator
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Message 8 of 12

Re: Owed over £100 for year. Still not got it.

Hi @105,

 

@JohnC2 is out of the office at the moment but @RobbieMac will be getting in touch with you tomorrow.

 

Don't worry, our contacts are very good at finding out what happened to old cheques.

 

Thanks

 

DanielS

Community ModeratorDannyS
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105
Beginner
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Message 9 of 12

Re: Owed over £100 for year. Still not got it.

i have received my bank statement and sent n email but i believe that mailbox is not monitored. i have the statements for the whole of june 2016. i cannot believe it is only now you re telling me that somebody cashed it in. a colleague gave me the bank details and i confirmed they are not mine. 

 

please end this disastrous service. i would like my £108 cheque PLUS an additional settlement as i have incurred over 100 in charges and i have the statements to prove. a year is far too long to give somebody their rightful money back.

 

i will be patiently waiting for a call - you have my number.

 

otherwise the last stop is the Ombudsman.

 

105.

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Moderator
Moderator
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Message 10 of 12

Re: Owed over £100 for year. Still not got it.

@105 I'm sorry this is not sorted yet, unfortunately I can no longer see your details. Please can you use the 'click here to contact the mods' link to send in your info and we'll get in touch. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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