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Message 1 of 3

Package renewal

Have been trying to update package which expires on31st March.  We have a BT line, internet TV package but cannot complete because it says we haven't got a landline.   This has happened before but we had to phone.  Czant get through

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Message 2 of 3

Re: Package renewal

@Bishop47 

You cannot renew online, it has to be done over the phone. 0800 800 030.

If your contract is ending, your services will still continue on a rolling monthly contract, but you will lose any discounts.

 

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Message 3 of 3

Re: Package renewal

I know. I cant get through. OVER 30 mins today yesterday day before. I   am 85. Surely BT could extend the deadlibe as it isnot my fault.  Been at current sddress for 3 years.   Looked at my profile and cant fibd any reason. Sorry to rant

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