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loader85
Aspiring Contributor
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Message 1 of 4

Paid my bill for this month, but it's still saying my balance is outstanding.

Hey,

 

Paid my bill for this month, earlier this month, but it's still saying my balance is outstanding and when i go to see what happens when i pay it shows me a different amount altogether. 

 

Is this a common issue ? I haven't had a loss of service or any mail demanding payment and its beint over 3 weeks.

 

Thanks for any help.

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Paid my bill for this month, but it's still saying my balance is outstanding.

Try live chat. 


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loader85
Aspiring Contributor
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Message 3 of 4

Re: Paid my bill for this month, but it's still saying my balance is outstanding.

I did try before hand but couldn't reach anyone and they are now closed. Was just seeing if anyone else has had this issue? It says my next bill date is 28th of August. 

 

My usage is no different so will just pay when its usually due.

 

Thanks for your help.

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Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: Paid my bill for this month, but it's still saying my balance is outstanding.

BT don't amend bills once posted, even after a payment has been made. Your July payment will show on the next bill and be accounted for in the August balance..

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