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frankg4553
Beginner
170 Views
Message 1 of 3

Paper Billing

Hi

 

I've received this email a couple of times now

Hello

Your latest bill is now online.

You won't be able to see your bill until you've activated your BT ID. We're not sending you bills in the post anymore, so it's important that you can see them online.

Activate your BT ID now

You might need your BT account number for this – you'll find it at the top of your bill. We'll send you a confirmation email once your account's up and running.

Need more help?
Please don't reply to this email as we won't get your message. If you've got any questions, or for more ways to get in touch, go to www.bt.com/help.

Thanks for choosing BT,

Libby Barr

 

Now apart from it being so abrupt and final in its sense.....I don't want to go to only online billing as my wife does not use computers and so I and she wants a paper bill!

How do I arrange this....I'm loath just to phone them because my experience of BT's telephone customer care has been terrible!!

 

Can anyone help on this?

 

Many thanks

 

Frank

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
158 Views
Message 2 of 3

Re: Paper Billing

If you would like to try Live Chat they should be able to help you.

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frankg4553
Beginner
135 Views
Message 3 of 3

Re: Paper Billing

Ok thanks Keith, I'll try that.

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