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Fergie67
Aspiring Contributor
766 Views
Message 1 of 6

Password has expired

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Good afternoon, Team.

I have tried to log in to our BT account to view our bill etc but I am now unable to do so.  A box appears to tell me the password has expired.   Is it usual for this to happen after a number of years ?  I have tried to log in on 2 devices. 

Kind regards.

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5 REPLIES 5
Anonymous
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756 Views
Message 2 of 6

Re: Password has expired

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Have you tried clicking on "Forgotten Your Logon Details?" link?

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Fergie67
Aspiring Contributor
750 Views
Message 3 of 6

Re: Password has expired

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Thank you for your reply.

That is my next step.

I just wanted to ask the community if this is a normal thing to happen when nothing has been altered to the account details.

Kind regards.

 

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Anonymous
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Message 4 of 6

Re: Password has expired

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I appreciate that, I didn't answer the question simply because I don't know, some sites do delete the account after a certain period of inactivity but I couldn't tell you if BT is one of them

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juddster27
Aspiring Contributor
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Message 5 of 6

Re: Password has expired

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My parents also got this today at logon, although I can logon fine without being prompted for a new one.  Any reason for BT suddenly asking for a password change?

Thanks

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Fergie67
Aspiring Contributor
538 Views
Message 6 of 6

Re: Password has expired

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Hello.

Personally, I do not know why this has happened.

Hence my question to the community.

I reset our login details and all seems ok at the mo.

Kind regards

 

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