cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CWi1
Beginner
343 Views
Message 1 of 4

Password

Go to solution
How do I change my account password? Not the BT ID one. The one that I am always asked for if I try to chat online.
0 Ratings
Reply
3 REPLIES 3
JohnC2
Moderator
Moderator
307 Views
Message 2 of 4

Re: Password

Go to solution

Hi @CWi1 if you have your account password protected for when you call or chat with us and need to change it then account holder will need to call and complete validation with existing password and request it to be changed.

Cheers
John

0 Ratings
Reply
CWi1
Beginner
300 Views
Message 3 of 4

Re: Password

Go to solution
I can’t remember the original password that you would require to validate the account.
0 Ratings
Reply
JohnC2
Moderator
Moderator
296 Views
Message 4 of 4

Re: Password

Go to solution

Hi  @CWi1 in that case the account holder would have to call and request a password reminder letter.

Cheers
John

0 Ratings
Reply